This Return and Cancellation Policy governs the process, timeline, and terms under which refunds are issued for transactions conducted via the Seenupe platform, operated by Seenupe Communication ("the Company," "we," "us," or "our"). We strive to ensure clear, fair, and transparent handling of all failed or disputed payments.
1. Refund Timeline & Processing Standard
For any failed, incomplete, or eligible cancelled transactions across all our services (including API integrations, BBPS, Domestic Money Transfer, Mobile/DTH Recharges, Travel Bookings, and Logistics services), eligible funds will be refunded directly to the User’s bank account within 3 to 5 working days (For all API and any other services/products).
- Standard Processing Time: 3–5 working days from the date of refund approval or automatic transaction status reconciliation.
- Destination of Funds: Refunds are credited back to the original source bank account or payment method used during the initial transaction.
- Working Days Definition: Excludes Saturdays, Sundays, and public bank holidays recognized by the Reserve Bank of India (RBI).
2. Service-Specific Refund Conditions
Refund eligibility varies based on the type of service or API product selected:
2.1 Domestic Money Transfer (DMT) & Bill Payments (BBPS)
- If a money transfer or bill payment transaction fails due to a network, bank, or system error but your account was debited, the amount will be automatically reversed to your bank account within 3 to 5 working days.
- If a transaction is marked as successful by the beneficiary bank or biller, it cannot be reversed. Users are advised to verify account details prior to payment confirmation.
2.2 API Services & Digital Products
- For API integrations, subscription fees, or digital product services, refunds are applicable only in cases of double debits or technical system failures on the Seenupe gateway.
- Once an API key or service plan is activated and used successfully, subscription fees become non-refundable unless otherwise explicitly stated in your commercial agreement.
2.3 Travel Bookings (Hotel & Bus)
- Cancellations and refunds are processed in accordance with the specific hotel operator's or bus service provider's cancellation policies.
- Approved refund amounts after applying provider cancellation fees will be credited to the user's bank account within 3 to 5 working days.
2.4 Logistics Services
- Refunds for shipments cancelled prior to pickup will be processed within 3 to 5 working days after deducting applicable operational charges, if any.
- No refunds will be issued once a shipment has been dispatched or is in transit, except in confirmed cases of service deficiency verified by Seenupe.
3. Failed & Pending Transactions
In scenarios where a transaction status remains "Pending" due to banking gateway delays:
- Our system automatically reconciles pending transactions with partner banks within 24–48 hours.
- If the transaction ultimately fails after reconciliation, a full refund will be initiated to the user’s bank account within 3 to 5 working days from the time of status update.
4. Requesting a Refund / Raising a Dispute
If a debit has occurred and your refund is not credited within the standard 3 to 5 working days timeline, please reach out to our dedicated support team with your transaction details (Transaction ID, Date, Amount, and registered phone number).
5. Contact Information
For any queries, escalations, or follow-ups regarding refunds and payments, feel free to contact us:
Seenupe Communication
Email: [email protected]
Address: 234, Regency Plaza B, Kalyan Ambernath Road, Ulhasnagar - 421003, INDIA